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Shipping & Delivery Policy

Your order will ship to you in the most cost effective manner. If size and weight allows we will use UPS ground services. Some items however are too large or too heavy to ship by UPS. In this case we will select a trucking company to deliver your freight. A customer service representative will contact you with the details of a freight shipment and arrange payment before your order is processed.  Please contact our sales department at 712-653-3045 for assistance with your order. You can place your order online and receive a shipping quote by email the next day.

All shipments are F.O.B. Manning, Iowa. Small items will be shipped by ground service or express service if purchased. Larger items will be shipped by truck freight. We do not ship C.O.D. orders.  We do not ship to a PO Box. All orders must include a complete shipping address and phone number.

Shipping charges quoted online are estimates, based on ground service shipping within the continental U.S. Orders shipping to Alaska, Hawaii, Puerto Rico, and international addresses will incur added shipping charges.

A customer service representative will contact you with a shipping quote before your order is finalized if the standard UPS Ground shipping within the continental U.S. is not adequate or appropriate for your order.

Order processing

Most in-stock items are shipped within 1 business day.  Some items, shipping directly from manufacturers, will be shipped as soon as the manufacturer is able to fulfill your order. You will be notified by a customer service representative if any items are not in stock or are shipping from a manufacturer.  

Truck freight or special order items require additional shipping lead time for delivery.

Standard delivery

Standard delivery orders are shipped via ground service unless otherwise noted. Orders cannot be shipped to a P.O. Box.

The map below estimates UPS Ground shipping times to addresses within the contiguous U.S. Times are estimated in business days.

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Call 712-653-3045 for shipping information on all items sent to Alaska, Hawaii, international addresses, and truck freight items. Due to UPS regulations, oversized packages may require extra shipping costs.

Express Delivery

Express shipping is available at an additional cost. Please call 712-653-3045 for more information.

Times in transit are calculated in business days. Business days are Monday through Friday. Deliveries are not made on Saturday and Sunday unless scheduled with the freight carrier.

Truck Delivery

Larger items may be shipped by truck freight.

  • Truck freight is tailgate only; you must have someone available to assist with unloading.
  • If you are not at the delivery address at the agreed time of delivery, you may be charged a re-delivery fee equal to your shipping charge.

International and APO/FPO, AK, HI, PR deliveries

Please contact our sales department at 712-653-3045 for assistance with your order. You can also place your order online and receive a shipping quote by email the next day.

  • Advanced payment is required on international orders
  • Freight fees vary based on rate variances and items ordered
  • Your international order must include a phone number
  • Value-added taxes and duty charges are the responsibility of the customer
  • All international orders are final
  • We do not accept backorders on international orders

Damaged shipments

If you receive a damaged package, we recommend that you contact PCE customer service at 712-653-3045 or sales@puckenterprises.com. Do not refuse delivery. If you contact PCE customer service, we will help you file a damage claim with the carrier.

Regarding damage claims:

  • Please be prepared to describe the damage and provide photographs
  • Keep the package and parts in the same condition as they arrived
  • The carrier may request a physical inspection of the package
  • The carrier will void your claim if you do not have the packaging
  • All carrier damage claims must be filed within five days of receiving the products

Free Shipping Policy

All qualifying parts are identified with a message stating "Qualifies for Free Shipping..." Parts without this message do not qualify for Free Shipping.

The following do not qualify for Free Shipping unless otherwise stated:

  • Shipments outside the 48 contiguous U.S. states
  • Oversized items
  • Special Order delivered by truck freight
  • Prior purchases and returns
  • Other items that are not identified with the "Qualifies for Free Shipping..." message

Contact

If you wish to contact us with any further questions, comments, or concerns, please contact us:

Puck Custom Enterprises
1110 100th St.
Manning, Iowa 51455

712-653-3045
sales@puckenterprises.com