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Refund Policy

In-store Return Policy:

Unopened Items: If you are unsatisfied with your in store purchase you may return unopened items back to the purchase location with a receipt within 30 days for a full refund. Refunds will be issued in the same method as the payment. Exception: refunds over $50 that were paid for in cash and all check payments will be issued a check by mail. 

Open Items: We will gladly exchange your open products in store with another product or store credit with a receipt within 30 days. Open consumable products excluded. Any items that have come in contact with product will not be eligible for return.

Online Return Policy: 

If you are unsatisfied with your www.puckenterprises.com orders we will gladly return or exchange your product. Unopened items can be exchanged or refunded within 30 days. Open items can be exchanged within 30 days for another product. Any items that have come in contact with product will not be eligible for return.

Returns and exchanges exclude shipping and handling fees. Please contact sales@puckenterprises.com for all online returns, or call 712-653-3045. 

Limited Warranty:

Puck Custom Enterprises Parts models, assemblies & parts are warrantied for 12 months, from date of shipment to original purchaser as determined by our records against defects in material and workmanship only, no warranty expressed or implied extends beyond this 12 month period. Warranty is limited to repair or replacement of the part after factory approval inspection to determine cause of defect. Liquid carrying vessels are subject to the applicable warranty only. The loss of product within the vessel is not covered by warranty nor is Puck Custom Enterprises Parts liable for those products. Expenses, inconveniences, or other damages that may occur are not subject to warranty consideration. Warranty is void if the vessel of vessel lining failed because of inadequate support of vessel, misuse or lack of reasonable care, or use of formulations not compatible with vessel manufacturers’ recommendations. Check all labels for the information on known chemicals that are detrimental to vessel lining. User shall determine the suitability of the product for his/her intended use and assume all risks & liabilities in connection there with. The sales person may have made statements about Puck Custom Enterprises Parts and/or its products described in this warranty provision. Such statements do not constitute warranties, shall not be relied on upon by the purchaser, and are not part of the warranty provision. The entire limited warranty is embodied in this wiring.